Payment & Return & Refunds

1.How can I cancel my order?

Order cancellation is only available for unshipped orders.

Please contact us via :Email Send to support@ailofy.com with the subject 【Order Cancellation Request】, including your order number.

2.Can I cancel a shipped order?

No. Once an order is shipped, cancellation is not possible. If you receive a product with quality issues, contact us for return/exchange after delivery.

3.What is Ailofy's return and exchange policy?

We offer a 30-day no-questions-asked return and exchange policy. For requests made after 30 days, please contact our support team (the timeline starts from the product delivery date).

4.What should I do if my product has quality issues or missing parts?

If you find that the product is deffective or missing parts after receiving the package, please contact customer service at support@ailofy.com and pro-vide the following information:

1. Order number from online purchases made through Ailofy.

2. Buyer must provide 3 clear photos containing:

① Outer package with SKU label

② Outer package with waybill information

③ Product quantity or deffective product photos.

Once confirmed, our support team will help to arrange a replacement or refund for you. Please note that we will not be able to provide you with a replacement or refund if the information is incomplete.